Chargé De Support / Support Officer

Flowbird

Besançon, France
On-site
Support process knowledge
Ticketing systems knowledge
Database management and log analysis
The System Support Specialist is responsible for responding to all issues reported by clients and providing operational assistance following the installation of equipment or software solutions

Job Summary

  • The System Support Specialist is responsible for responding to all issues reported by clients and providing operational assistance following the installation of equipment or software solutions.
  • Key responsibilities include maintaining test platforms, tracking customer issues via Salesforce, writing anomaly reports, and deploying new software versions on client ticketing systems.
  • The role requires strong analytical skills, excellent interpersonal abilities, and the capacity to work effectively under pressure to ensure customer satisfaction.

Matching Summary

The System Support Specialist is responsible for responding to all issues reported by clients and providing operational assistance following the installation of equipment or software solutions.

Skills & Requirements

Must-have

  • Support process knowledge
  • Ticketing systems knowledge
  • Database management and log analysis
  • Customer interaction skills
  • Technical meeting facilitation

Nice-to-have

  • Analytical and synthesis skills
  • Initiative and autonomy
  • Rigor and attention to detail
  • Ability to work under pressure

Key Requirements

  • 1-5 years of ticketing experience
  • BAC+2 / BAC+5 with IT background
  • Knowledge of Arrive products is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter