Service Manager

Trek Bicycle

Folsom, CA, US
Base: hourly rate $23.00 - $26.00; bonus/equity: n...
Service center operations management
Staffing and workflow oversight
Customer service and hospitality
Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth

Job Summary

  • Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.
  • As Service Manager, you will lead the Service Center operations, manage staffing and workflow, and ensure excellent customer experiences through effective communication and leadership.
  • Employees enjoy competitive health care, flexible spending accounts, paid maternity leave, tuition reimbursement, employee discounts, and a 401(k) with match and ESOP.

Matching Summary

Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.

Salary

Base: Hourly Rate $23.00 - $26.00; Bonus/Equity: Not specified; Benefits: Competitive health care, PTO, 401(k) match, tuition reimbursement, employee discounts

Skills & Requirements

Must-have

  • Service center operations management
  • Staffing and workflow oversight
  • Customer service and hospitality
  • Service cost management
  • Work order communication
  • Bicycle service experience

Nice-to-have

  • Leadership and team development
  • Proactive industry knowledge
  • Effective planning skills
  • Positive and motivated attitude

Key Requirements

  • 3+ years bicycle service center experience
  • Ability to write over 50% of work orders
  • Willingness to attend Trek Service classes
  • Commitment to customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter