Service Advisor

Rock Honda of Fontana

Fontana, CA, United States
Base: $16.50ph draw against commission; bonus/equi...
On-site
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing estimates
Rock Honda of Fontana is seeking an experienced Service Advisor with a preference for candidates with Honda experience. The position involves facilitating communication between customers and technicians, developing service estimates, and ensuring customer satisfaction throughout the service process

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Rock Honda of Fontana is seeking an experienced Service Advisor with a preference for candidates with Honda experience. The position involves facilitating communication between customers and technicians, developing service estimates, and ensuring customer satisfaction throughout the service process.

Salary

Base: $16.50/hr draw against commission; Bonus/Equity: Commission and performance incentives; Benefits: Medical, Dental, Vision, PTO, 401k, etc.

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Developing estimates
  • Writing repair orders
  • Maintaining customer records
  • Communicating service needs to customers

Nice-to-have

  • Team player
  • Exemplary customer service focus

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter