As a Dispute Claim Specialist, you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience
Job Summary
As a Dispute Claim Specialist, you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
You will undertake ongoing reviews in relation to entitlements, payments and medical expenses and provide tailored and empathetic delivery of adverse outcomes.
EML offers a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Dispute Claim Specialist, you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
Skills & Requirements
Must-have
Workers Compensation claims management
Personal Injury Claims Management
Dispute resolution process support
Empathetic customer experience delivery
Ongoing reviews of entitlements
Timely resolution of matters
Nice-to-have
Strong customer relationships
Learning culture investment
Long-term career development
Diverse and collaborative team
Work-life balance support
Key Requirements
Strong customer service focus
Excellent written and verbal communication
Exceptional organisational and time management
Sound analytical and problem-solving abilities
Background in customer service, mediation or personal industry advantageous