Consumer Complaint Analyst

ncosc.gov

North Carolina, US
$39,244 - $62,000; not specified; state benefits p...
Consumer complaint handling
Dispute resolution
Data analysis and interpretation
The Department of Commerce, Division of Public Staff Utilities Commission, is looking for an Consumer Complaint Analyst responsible for handling consumer complaints and providing dispute resolution for issues involving regulated utility companies

Job Summary

  • The Department of Commerce, Division of Public Staff Utilities Commission, is looking for an Consumer Complaint Analyst responsible for handling consumer complaints and providing dispute resolution for issues involving regulated utility companies.
  • Staff members collaborate regularly with colleagues across multiple divisions to efficiently address and resolve consumer issues, serving as an advocate for the using and consuming public.
  • The position offers State Benefits, including health insurance, retirement, paid holidays, and monthly accrual of vacation and sick leave.

Matching Summary

The Department of Commerce, Division of Public Staff Utilities Commission, is looking for an Consumer Complaint Analyst responsible for handling consumer complaints and providing dispute resolution for issues involving regulated utility companies.

Salary

$39,244 - $62,000; Not specified; State Benefits

Skills & Requirements

Must-have

  • Consumer complaint handling
  • Dispute resolution
  • Data analysis and interpretation
  • Written and verbal communication
  • Collaboration with colleagues

Nice-to-have

  • Public service work
  • Advocacy for consumers
  • Building effective working relationships

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • One year experience in complaint analyst work
  • Experience in public utility operational or regulatory environment preferred

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter