Customer Service/call Center Representative - Resolution

Amynta Group

1-year minimum customer service experience
High school graduate or equivalent education
Proficient computer and data entry skills
The role provides exceptional customer service to internal and external customers, including retailers and business partners

Job Summary

  • The role provides exceptional customer service to internal and external customers, including retailers and business partners.
  • Responsibilities include reviewing protection plans, determining claim status, and negotiating settlement options within cost guidelines.
  • Employees must diffuse escalated consumer situations with empathy while maintaining professional telephone etiquette and meeting department metrics.

Matching Summary

The role provides exceptional customer service to internal and external customers, including retailers and business partners.

Skills & Requirements

Must-have

  • 1-year minimum customer service experience
  • High school graduate or equivalent education
  • Proficient computer and data entry skills

Nice-to-have

  • Post-secondary education preferred
  • Experience with Microsoft Office applications
  • Strong negotiation and decision-making skills

Key Requirements

  • 1-year minimum call center experience
  • High school diploma or equivalent
  • Mastery of English language (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter