This role supports small business customers by managing existing and new lending enquiries through inbound and outbound calls
Job Summary
This role supports small business customers by managing existing and new lending enquiries through inbound and outbound calls.
The position requires delivering exceptional customer experiences while balancing team, customer, risk, and performance outcomes within a compliant environment.
Suncorp Bank offers exceptional growth opportunities within the ANZ Group and prioritizes employee wellbeing with flexible work arrangements.
Matching Summary
This role supports small business customers by managing existing and new lending enquiries through inbound and outbound calls.
Skills & Requirements
Must-have
Inbound and outbound call handling
Compliance environment adherence
Customer complaint resolution
High level computer literacy
Nice-to-have
Previous banking customer service experience
Contact centre operational background
Strong problem solving skills
Commercial acumen application
Key Requirements
Experience in contact centre or operational roles preferred
Demonstrated ability to work within compliance frameworks