Customer Service Specialists

Concentrix

Ballarat, Australia
Base: $28.12 ph; bonus/equity: performance incenti...
Onsite
Exceptional customer service skills
Ability to navigate multiple computer systems
Strong communication and interpersonal skills
This role serves as the first point of contact for customers regarding superannuation fund eligibility and account management

Job Summary

  • This role serves as the first point of contact for customers regarding superannuation fund eligibility and account management.
  • The company offers comprehensive paid training, ongoing coaching, and a clear path for internal leadership growth with 80% of leaders starting in this role.
  • Employees enjoy permanent full-time employment with benefits including free parking, wellbeing programs, and partnership discounts at an award-winning workplace.

Matching Summary

This role serves as the first point of contact for customers regarding superannuation fund eligibility and account management.

Salary

Base: $28.12 per hour; Bonus/Equity: Performance incentive scheme included; Benefits: Superannuation + penalty rates

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Ability to navigate multiple computer systems
  • Strong communication and interpersonal skills
  • Emotional intelligence and resilience
  • Problem-solving skills for eligibility criteria

Nice-to-have

  • Passion for customer service
  • Professional and friendly approach
  • Adaptability in dynamic markets
  • Interest in career progression
  • Team-oriented mindset

Key Requirements

  • Full working rights in Australia required
  • Must be at least 18 years of age
  • Must complete background and police checks

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter