Job Summary

• Lead and facilitate discovery workshops to understand client business processes, requirements, and desired outcomes across ServiceNow modules.
• We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
• RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Matching Summary

Salary

$93,000 - $157,500; Bonus/Equity: Discretionary bonus based on firm and individual performance; Benefits: Competitive benefits package

Skills & Requirements

Key Requirements

• 5–7 years of ServiceNow experience
• ServiceNow Administrator certification
• 3–5 years client-facing experience
• 3+ years Agile frameworks experience
• ITIL/ITSM principles understanding

Work Rights