The Service Desk Analysts operate as the first point of contact for our global user base, logging and resolving IT technical issues and escalating when necessary
Job Summary
The Service Desk Analysts operate as the first point of contact for our global user base, logging and resolving IT technical issues and escalating when necessary.
The analyst will be responsible for offering high end first line support and handling inbound and outbound call traffic for business units.
This role is ideal for a proactive individual who can demonstrate competency of technical skills alongside a desire to provide a high level of customer support to end users.
Matching Summary
The Service Desk Analysts operate as the first point of contact for our global user base, logging and resolving IT technical issues and escalating when necessary.
Skills & Requirements
Must-have
1st line support experience
Microsoft Windows
Microsoft Office suite
Active Directory
ServiceNow experience
troubleshooting technical issues
Nice-to-have
desire to learn new technologies
high level of customer support
proactive individual
Mac operating system experience
Key Requirements
2-4 years of IT Service/Help desk experience
troubleshooting Windows-based environments
experience with Mac operating system is a plus
educated in computer science and/or relevant experience