You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships
Job Summary
You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships.
Stay open to learning and upskilling in Microsoft Power Platform, UiPath, Azure services, and data analytics.
Probe Group firmly believes that the strength of our company lies with the diversity and talent of our people.
Matching Summary
You will play a key role in supporting our clients by managing service tickets, ensuring timely resolution within SLAs, and building strong stakeholder relationships.
Skills & Requirements
Must-have
Client interaction and problem-solving
Modern automation and cloud technologies
UiPath or Microsoft Power Platform experience
Azure services exposure
ServiceNow ticket management
Client-facing communication
Nice-to-have
ITIL principles knowledge
Service management best practices
Data analytics skills
Key Requirements
6 months - 1 year RPA development experience
Basic understanding of IT service management tools