Case Manager - Specialised Insurance

757

Sydney, Australia
Not specified; generous employee benefits included...
Fully remote
Extensive customer service experience
Proactive claim management skills
Stakeholder liaison capabilities
This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey

Job Summary

  • This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.
  • The position offers flexibility to work from home up to 3 days per week after month three, subject to performance approval.
  • EML provides comprehensive benefits including a corporate wellbeing program, generous discounts, and access to an Employee Assistance Program.

Matching Summary

This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.

Salary

Not specified; Generous employee benefits included; Annual company incentive scheme + salary reviews available

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Proactive claim management skills
  • Stakeholder liaison capabilities

Nice-to-have

  • Allied health or rehabilitation background
  • High level of empathy and resilience
  • Strategic thinking and creative engagement

Key Requirements

  • Experience in allied health, rehabilitation, or disability support (advantageous)
  • Strong communication skills to build rapport and trust
  • Ability to actively listen and understand customer needs

Work Rights

Not specified

Tailored Resume

Cover Letter