Client Success Manager - Law Firms (central)

PROOF

Remote, US
Base: $80,000 - $100,000; bonus/equity: eligible f...
Remote
5+ years customer success experience
C-suite executive communication skills
Customized solution development
PROOF is a rapidly growing startup in the legal tech industry seeking a Client Success Manager to support law firms in the Central US. The role emphasizes strong client relationship management, customized solutions, and effective communication with C-suite executives

Job Summary

  • The role involves serving as the primary point of contact for law firm clients in the Mountain/West region while driving business growth through tailored solutions.
  • Candidates must possess strong analytical abilities to conduct needs analysis, manage client escalations, and collaborate with internal teams for seamless onboarding.
  • The position offers a competitive total compensation package ranging from $120,000 to $150,000 OTE along with comprehensive benefits including medical, dental, vision, and 401k.

Matching Summary

Match Score: 85

PROOF is a rapidly growing startup in the legal tech industry seeking a Client Success Manager to support law firms in the Central US. The role emphasizes strong client relationship management, customized solutions, and effective communication with C-suite executives.

Salary

Base: $80,000 - $100,000; Bonus/Equity: Eligible for bonus structure; Total OTE: $120,000 - $150,000; Benefits: Medical, dental, vision, disability, 401k, stipend

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • C-suite executive communication skills
  • Customized solution development
  • CRM tools like HubSpot and Intercom
  • Central US residency requirement
  • 50 percent travel capability

Nice-to-have

  • Legal industry experience
  • Curiosity and passion for change
  • Collaborative team spirit
  • Strategic account planning skills
  • Product feedback capabilities

Key Requirements

  • 5+ years in customer success or account management
  • Residency in Central US states (TX, OK, AR, MO, IL, IN, WI, MI, OH, KY, WV)
  • Ability to work independently and collaboratively
  • Experience with project management and support tools

Work Rights

Must reside in specified Central US locations

Tailored Resume

Cover Letter