Not specified; not specified; comprehensive total ...
2 day onsite
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin or tamil
Relevant customer service experience in contact center environment
AIG is seeking a Customer Care Consultant in Singapore to enhance its customer service operations across various channels. The role involves providing excellent customer support, addressing inquiries, and promoting products while contributing to team performance and continuous improvement initiatives
Job Summary
The role involves providing multi-channel customer support across all lines of Consumer & Commercial products including policy servicing and renewal retention.
Candidates are expected to promote and cross-sell company products proactively to increase productivity and revenue generation.
AIG values in-person collaboration and requires team members to be primarily in the office to foster a supportive environment.
Matching Summary
Match Score: 85
AIG is seeking a Customer Care Consultant in Singapore to enhance its customer service operations across various channels. The role involves providing excellent customer support, addressing inquiries, and promoting products while contributing to team performance and continuous improvement initiatives.
Salary
Not specified; Not specified; Comprehensive Total Rewards Program including health, wellbeing, financial security, and professional development benefits
Skills & Requirements
Must-have
Fluent in oral and written English
Bilingual in English and Bahasa Melayu/Mandarin or Tamil
Relevant customer service experience in contact center environment
Strong telephone etiquette and communication skills
Ability to meet KPIs for quality and handling time
Nice-to-have
Certificate in General Insurance preferred
Health Insurance Certification would be an advantage
Knowledge of Call Center Systems and MS Office
Resilient and resourceful with strong initiative
Enjoy problem solving and customer service orientation
Key Requirements
Bilingual proficiency in English and Bahasa Melayu/Mandarin/Tamil
Prior contact center customer service experience required