Lead Workplace Experience

JLL

Mumbai, MH, India
Workplace experience soft services
Reception and helpdesk functions
Design and implement sops
Lead all workplace experience, soft services/events, reception, and helpdesk functions at The Client at Powai Mumbai, reporting to Facility Manager and managing a team

Job Summary

  • Lead all workplace experience, soft services/events, reception, and helpdesk functions at The Client at Powai Mumbai, reporting to Facility Manager and managing a team.
  • Ensure operational excellence in reception, meeting/event setup, hospitality, mailroom, and helpdesk services as per contract and brand standards.
  • Partner with The Client at Powai and JLL teams to deliver solutions that boost engagement, productivity, and workplace satisfaction.

Matching Summary

Lead all workplace experience, soft services/events, reception, and helpdesk functions at The Client at Powai Mumbai, reporting to Facility Manager and managing a team.

Skills & Requirements

Must-have

  • Workplace experience soft services
  • Reception and helpdesk functions
  • Design and implement SOPs
  • Supervise train and motivate direct reports
  • Collaborate with 3rd party vendors
  • Track analyze and report feedback

Nice-to-have

  • Foster a culture of hospitality
  • Promote innovation and continuous improvement
  • Stay current with market trends

Key Requirements

  • 5+ years experience in management
  • Bachelor's degree
  • Proficient in MS Office and FM systems

Work Rights

Not specified

Tailored Resume

Cover Letter