Customer Service Representative Ii - Mt. Morris, Ny

Maximus

Mt. Morris, New York, United States
Base: $18.00 hourly; bonus/equity: performance-bas...
Onsite
Active certified application counselor certification
High school diploma or ged required
6+ months relevant professional experience
This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification

Job Summary

  • This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification.
  • The role offers a starting pay of $18.00 hourly along with competitive bonuses based on performance and comprehensive insurance coverage including medical, dental, and vision.
  • Candidates must have their own laptop with Windows 10 or MacOS Catalina or newer, and reliable high-speed internet with minimum 20 Mbps download speeds.

Matching Summary

This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients while maintaining an active Certified Application Counselor certification.

Salary

Base: $18.00 hourly; Bonus/Equity: Performance-based bonuses included; Benefits: Medical, Dental, Vision, HSA, 401K matching, PTO, EAP

Skills & Requirements

Must-have

  • Active Certified Application Counselor certification
  • High school diploma or GED required
  • 6+ months relevant professional experience
  • Proficiency with MS Office applications
  • Ability to work on-site in Mt. Morris NY

Nice-to-have

  • Experience working with New York Medicaid programs
  • Some college education or college degree
  • 2+ years of customer service experience
  • Proactive approach to meeting deadlines
  • Ability to manage multiple tasks under pressure

Key Requirements

  • High school diploma or GED
  • 6+ months relevant professional experience
  • Active Certified Application Counselor (CAC) certification
  • MS Office proficiency (Excel, Word, Outlook)
  • Own computer equipment with specific OS requirements

Work Rights

Not specified

Tailored Resume

Cover Letter