Not specified; not specified; comprehensive employ...
Equity compensation industry knowledge
Shareworks and equity edge online platforms
Salesforce.com and zendesk proficiency
The Client Success Manager role executes repeatable tasks associated with stock plan administration events and processes for corporate clients across Shareworks and Equity Edge Online platforms
Job Summary
The Client Success Manager role executes repeatable tasks associated with stock plan administration events and processes for corporate clients across Shareworks and Equity Edge Online platforms.
Team members are expected to research and respond to client inquiries in a timely manner while complying with internal SLAs to ensure a positive client experience.
Morgan Stanley offers a culture focused on growth, development, and belonging, providing opportunities to build a career where employees can thrive both personally and professionally.
Matching Summary
The Client Success Manager role executes repeatable tasks associated with stock plan administration events and processes for corporate clients across Shareworks and Equity Edge Online platforms.
Salary
Not specified; Not specified; Comprehensive employee benefits and perks mentioned
Skills & Requirements
Must-have
Equity compensation industry knowledge
Shareworks and Equity Edge Online platforms
Salesforce.com and Zendesk proficiency
Client inquiry resolution and SLA compliance
Data manipulation and process documentation
Nice-to-have
Proactive risk mitigation strategies
Strong analytical problem-solving skills
Empathetic listening and inclusive leadership
Product testing and validation experience
Project management coordination skills
Key Requirements
Associate degree or higher preferred
1-5 years customer service experience
CEP Certification Level 1 required within 12 months