The APAC Senior Service Manager is responsible for leading and continuously improving service across Leica Biosystems APAC
Job Summary
The APAC Senior Service Manager is responsible for leading and continuously improving service across Leica Biosystems APAC.
This role drives service strategy, defines objectives and KPIs, standardizes service processes, develops service engineering talent, and ensures high-quality installations, troubleshooting, and field support across the region.
Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Matching Summary
The APAC Senior Service Manager is responsible for leading and continuously improving service across Leica Biosystems APAC.
Skills & Requirements
Must-have
Service strategy and objectives
Service process standardization
Service engineering talent development
High-quality installations and troubleshooting
Regional service leadership
Customer satisfaction improvement
Nice-to-have
Continuous improvement culture
Cross-cultural communication
Stakeholder management
Collaborative global community
Key Requirements
Bachelor's degree in Engineering, Life Sciences, or related field
10+ years of experience in technical service
Proven ability to lead and influence service teams