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Prudential Corporation Asia Ltd is seeking an Assistant Manager for its Customer Service team in Macau. The role involves supervising the customer service counter, ensuring high standards of service delivery, and leading a team to achieve performance KPIs while fostering a culture of inclusivity and growth.
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Job Summary
This role will assist Manager in supervising the Customer Service counter team to deliver a high standard of service for customers and distributors by overseeing day to day implementation effectively and efficiently.
Respond to customer enquiries, feedback, and more complex or escalated cases with professionalism and care, ensuring a smooth and consistent customer experience.
Motivate, coach, and develop team members to achieve strong performance and meet individual, team, and departmental objectives.
Matching Summary
Match Score: 75
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Prudential Corporation Asia Ltd is seeking an Assistant Manager for its Customer Service team in Macau. The role involves supervising the customer service counter, ensuring high standards of service delivery, and leading a team to achieve performance KPIs while fostering a culture of inclusivity and growth.
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Skills & Requirements
Must-have
customer service operations
people management skills
English and Chinese fluency
MS Office proficiency
Nice-to-have
diversity and inclusion
career ambitions
positive and service-focused mindset
Key Requirements
University graduate with a recognized degree
Passed IIQE Papers I, III, and V, or an equivalent professional license required in Macau
At least 6 years of experience in Customer Service Operations
minimum of 2 years in a supervisory or team-lead role
Work Rights
IIQE Papers I, III, and V, or an equivalent professional license required in Macau