As the Workforce Management Specialist, you will play a role in ensuring that day-to-day scheduling, intraday management, and staffing operations run smoothly and efficiently across Adyen Support
Job Summary
As the Workforce Management Specialist, you will play a role in ensuring that day-to-day scheduling, intraday management, and staffing operations run smoothly and efficiently across Adyen Support.
Your work will directly influence service levels, staffing efficiency, and leadership decision-making across regions, while setting the blueprint for how WFM scales at Adyen long term.
Collaborate with Product and Engineering to explore automation and AI-driven improvements in forecasting and workforce planning.
Matching Summary
As the Workforce Management Specialist, you will play a role in ensuring that day-to-day scheduling, intraday management, and staffing operations run smoothly and efficiently across Adyen Support.
Skills & Requirements
Must-have
scheduling and intraday management
real-time adherence and reporting
forecasting contact volumes
WFM tools and scheduling platforms
Nice-to-have
thrives in ambiguity
creating structure where none exists
automation and AI in WFM
Key Requirements
3+ years of experience in Capacity/Workforce Management
Proven experience in a fast-paced, operational WFM environment