Own and resolve tickets submitted by field sales teams with high accuracy and within SLA, acting as the first point of contact for sales process support
Job Summary
Own and resolve tickets submitted by field sales teams with high accuracy and within SLA, acting as the first point of contact for sales process support.
Support the opportunity lifecycle in Salesforce, collaborate with various departments for issue resolution, and participate in User Acceptance Testing (UAT) for new system enhancements.
Analyze pipeline, bookings, and revenue data to generate business insights, identify bottlenecks, and suggest process improvements for increased efficiency.
Matching Summary
Own and resolve tickets submitted by field sales teams with high accuracy and within SLA, acting as the first point of contact for sales process support.