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Assurant Services Australia is seeking a Senior Business Information Content Designer to analyze, write, and publish complex documentation aimed at improving productivity and accuracy within the organization. The ideal candidate will possess significant experience in technical writing and project management, ensuring high-quality content delivery and compliance with established guidelines.
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Job Summary
This role involves analyzing, writing, and publishing high-complexity procedures, guidelines, and process maps to improve organizational productivity and accuracy.
The incumbent will serve as the Content Design Documentation Product Owner, leading best practices and collaborating with subject-matter experts to enhance quality scores.
Responsibilities include managing the full lifecycle of procedure change requests, conducting quality audits, and mentoring team members on software deployments.
Matching Summary
Match Score: 75
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Assurant Services Australia is seeking a Senior Business Information Content Designer to analyze, write, and publish complex documentation aimed at improving productivity and accuracy within the organization. The ideal candidate will possess significant experience in technical writing and project management, ensuring high-quality content delivery and compliance with established guidelines.
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Skills & Requirements
Must-have
5+ years technical writing experience
Lead content design projects
Create process maps and job aids
Manage documentation lifecycles
Conduct quality audits
Nice-to-have
Experience with SSP clients
Knowledge of SmartFlow business rules
Mentoring team members
Adobe RoboHelp proficiency
ServiceNow to RoboHelp conversion
Key Requirements
Bachelor's degree in English, Communications, or Business Administration
Minimum 3+ years leading projects or teams
Minimum 5+ years in technical writing or content design
3+ years in Risk Management, Quality Assurance, or Compliance