Customer Satisfaction Representative

Driveway

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
Not specified (potentially office-based given the location details).
Customer satisfaction improvement initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction through effective communication and problem-solving. The role involves liaising between the dealership and customers, implementing improvement initiatives, and tracking customer feedback to ensure a smooth and enjoyable car buying experience

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs

Matching Summary

Match Score: 75

Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction through effective communication and problem-solving. The role involves liaising between the dealership and customers, implementing improvement initiatives, and tracking customer feedback to ensure a smooth and enjoyable car buying experience.

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Handle Better Business Bureau reviews

Nice-to-have

  • Attention to detail and sense of urgency
  • Team player with a positive attitude

Key Requirements

  • High School graduate or equivalent
  • 18 years or older required
  • Warranty Claims or Collections experience highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter