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ING is seeking a Financial Expert I for their retail banking division in Belgium. The role involves providing personalized customer service and financial advice while promoting digital banking solutions.
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Job Summary
The role serves as the primary personal contact for customers in ING branches, acting as the brand's face.
Employees are expected to guide clients toward the fastest and safest channels, specifically mobile or digital banking.
Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert interactions into commercial opportunities.
Matching Summary
Match Score: 75
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ING is seeking a Financial Expert I for their retail banking division in Belgium. The role involves providing personalized customer service and financial advice while promoting digital banking solutions.
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