Support Specialist - Tier 1 (remote)

Patterson

Multiple Locations
Base: $17ph; bonus/equity: not specified; benefits...
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Respond to inbound and outbound calls
Provide technical support
Document customer interactions in crm
** Patterson is seeking a Support Specialist - Tier 1 to provide remote technical assistance and customer service, specifically for software, peripheral devices, and equipment. Candidates must have a high school diploma, one year of customer service experience, and familiarity with Microsoft Operating Systems, with competitive benefits and a supportive work culture emphasized. **

Job Summary

  • The Support Specialist - Tier I properly responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s).
  • The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed.
  • We provide competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and Vision benefits and an integrated Wellness Program; 401(k) Match Retirement Savings Plan; Paid Time Off (PTO).

Matching Summary

Match Score: 75

** Patterson is seeking a Support Specialist - Tier 1 to provide remote technical assistance and customer service, specifically for software, peripheral devices, and equipment. Candidates must have a high school diploma, one year of customer service experience, and familiarity with Microsoft Operating Systems, with competitive benefits and a supportive work culture emphasized. **

Salary

Base: $17/hr; Bonus/Equity: Not specified; Benefits: Full Medical, Dental, and Vision benefits, 401(k) Match, PTO, Holiday Pay, Volunteer Time Off, Educational Assistance, Paid Parental Leave, Employee Assistance Program

Skills & Requirements

Must-have

  • Respond to inbound and outbound calls
  • Provide technical support
  • Document customer interactions in CRM
  • Positive customer engagement
  • Follow company procedures and policies

Nice-to-have

  • People-first culture
  • Always advancing
  • Results-driven culture
  • Motivating environment

Key Requirements

  • High School Diploma or Equivalent
  • 1 year customer service experience
  • 1 year experience with CRM/POS software
  • 2 years experience with Microsoft Operating Systems
  • Type 50+ WPM

Work Rights

Reside in ID, IL, MN, MI, KS, KY, SD, UT & WI

Tailored Resume

Cover Letter