The Cigna Group is seeking a Customer Service Associate Representative for a hybrid role in Honolulu, HI. The position focuses on assisting patients with their pharmacy benefits, requiring strong communication and empathy skills, as well as relevant experience in customer service
Job Summary
Our Customer Service Associate Representatives are dedicated team members who excel at customer service, helping us elevate our patient care to new heights.
In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
Matching Summary
Match Score: 85
The Cigna Group is seeking a Customer Service Associate Representative for a hybrid role in Honolulu, HI. The position focuses on assisting patients with their pharmacy benefits, requiring strong communication and empathy skills, as well as relevant experience in customer service.
Salary
Base: 17.75 - 19 USD / hourly; Bonus/Equity: anticipated to be eligible to participate in an annual bonus plan; Benefits: comprehensive range of benefits including medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18 days of paid time off per year and paid holidays
Skills & Requirements
Must-have
responding to phone inquiries
helping patients understand benefits
assisting with prescription refills
scheduling shipments
addressing billing questions
Nice-to-have
empathetic and genuine customer service skills
expert listening skills
Key Requirements
High School Diploma / GED required
1 year of relevant call center experience preferred
1 year Previous medical insurance or pharmacy experience preferred
General PC knowledge including Microsoft Office and outlook
Excellent communication skills (verbal and written)