This position is responsible for driving AIA Philippines’ customer feedback management system and delivering experience improvements across the enterprise that will elevate customer satisfaction and loyalty
Job Summary
This position is responsible for driving AIA Philippines’ customer feedback management system and delivering experience improvements across the enterprise that will elevate customer satisfaction and loyalty.
Own and manage the Real time Customer Satisfaction survey for key touchpoints, aligning with AIA Group standards and local market needs.
Develop and implement internal campaigns to promote and advocate for Customer Experience within the organization.
Matching Summary
This position is responsible for driving AIA Philippines’ customer feedback management system and delivering experience improvements across the enterprise that will elevate customer satisfaction and loyalty.