Customer Service Advisor - Mactan 2025

Concentrix

Cebu, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Customer service support
  • Resolve routine problems
  • Meet contractual KPIs
  • Handle inbound/outbound calls
  • Internet customer interaction

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Maintain pleasant tone
  • Work independently
  • Adapt to changes quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter