Head Of Apac Call Services

AlphaSense

Singapore
On-site
6+ years operational experience
3+ years managing teams of 10+
Data analysis for operational decisions
AlphaSense is seeking a Head of APAC Call Services to lead the Expert Call Services team in Singapore. The ideal candidate will have extensive operational experience, a proven track record in managing high-performing teams, and strong analytical and communication skills

Job Summary

  • The role is responsible for aggressively securing and expanding call volume within the customer base while driving operational excellence.
  • Candidates must have a proven ability to translate business objectives into actionable operational strategies and scalable processes.
  • Success requires exceptional executive communication skills capable of presenting complex operational concepts to stakeholders.

Matching Summary

Match Score: 85

AlphaSense is seeking a Head of APAC Call Services to lead the Expert Call Services team in Singapore. The ideal candidate will have extensive operational experience, a proven track record in managing high-performing teams, and strong analytical and communication skills.

Skills & Requirements

Must-have

  • 6+ years operational experience
  • 3+ years managing teams of 10+
  • Data analysis for operational decisions
  • Executive communication skills
  • Strategic staffing and talent development

Nice-to-have

  • High-performing team culture
  • Cross-functional partnership building
  • Customer-centric growth mindset
  • Process improvement expertise

Key Requirements

  • 6+ years progressive operational experience
  • 3+ years managing a team of 10+
  • High proficiency in data analysis
  • Exceptional written and verbal communication

Work Rights

Not specified

Tailored Resume

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