Oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain call center technology systems and services
Job Summary
Oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain call center technology systems and services.
Address enterprise impacting issues or outages and direct service restoration with your team or participate with peers in other service restoration activities.
Remarkable benefits include health coverage, 401(K) with company match AND Pension, tuition assistance, and paid parental leave.
Matching Summary
Oversee a team of approximately 20 Dev Ops Engineers who develop, enhance, and maintain call center technology systems and services.
Skills & Requirements
Must-have
DevOps Engineers management
Customer Experience Product team
Call center technology systems
Agile development environment
Incident and ticket management
Microsoft Office Suite
Everbridge
BMC Helix ITSM
Nice-to-have
Strategic roadmaps support
Business leaders collaboration
Quality and efficiency delivery
Legendary lifetime service
Embrace diversity
Key Requirements
Four-year college degree or equivalent experience
Senior role in Call Center Technology
Call Center as a Service (CCaaS) / Genesys Cloud experience
Call Center Technology development experience
Planning, designing, and deploying technology projects