Global Command Center - Monitoring & Support Analyst

Unisys UK

Bangalore, India
Real-time monitoring
Incident detection and triage
Servicenow reporting
The Global Command Center Monitoring & Support Analyst is responsible for real-time monitoring and operational support for a large global enterprise

Job Summary

  • The Global Command Center Monitoring & Support Analyst is responsible for real-time monitoring and operational support for a large global enterprise.
  • The role involves proactive alert management and coordination with resolver teams to ensure maximum uptime.
  • Candidates should have experience in IT monitoring and NOC operations, with strong communication and documentation skills.

Matching Summary

The Global Command Center Monitoring & Support Analyst is responsible for real-time monitoring and operational support for a large global enterprise.

Skills & Requirements

Must-have

  • Real-time monitoring
  • Incident detection and triage
  • ServiceNow reporting
  • New Relic monitoring tools
  • ITIL-aligned processes

Nice-to-have

  • Strong analytical skills
  • Attention to detail
  • Clear communication with global teams

Key Requirements

  • BA/BS degree and 2-4 years’ experience
  • 2-5 years in IT monitoring
  • Preferred certifications in ITIL and Microsoft

Work Rights

Not specified

Tailored Resume

Cover Letter