This position is responsible for ensuring a high level of client satisfaction within soft services areas including Janitorial, Mailroom, and Food Services within the EMEA region
Job Summary
This position is responsible for ensuring a high level of client satisfaction within soft services areas including Janitorial, Mailroom, and Food Services within the EMEA region.
You will deliver and support key IFM Programs and initiatives while ensuring business as usual consistency in processes and operational IFM Program delivery.
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees.
Matching Summary
This position is responsible for ensuring a high level of client satisfaction within soft services areas including Janitorial, Mailroom, and Food Services within the EMEA region.
Skills & Requirements
Must-have
Soft Services SME
Client relationship management
IFM Program delivery
EMEA region operations
Team leadership
Nice-to-have
Continuous improvement champion
Collaborative stakeholder engagement
Client business understanding
Financial target achievement
Key Requirements
Experience in similar role with SME status in Soft Services
Experience in people management
Experience managing Facilities Management across multiple locations and countries
Leadership ability and experience leading high performing teams