Airfreight Forwarding Manager (Import Customer Service)

CELECTI PTE. LTD.

Singapore, SG
Base: up to s$7,000; bonus/equity: not specified; ...
Not specified
Proven experience leading customer service team
Strong expertise in end-to-end air import processes
Working knowledge of cargowise system
CELECTI PTE. LTD. is seeking an Airfreight Forwarding Manager to lead its import customer service operations in Singapore. The role involves managing a team, overseeing air import processes, and ensuring compliance with service standards and regulatory requirements

Job Summary

  • The role involves leading a team to manage airfreight import operations and drive performance against KPIs and SLAs.
  • Candidates will oversee end-to-end processes including documentation, customs compliance, billing, and job closure in Singapore.
  • The position offers a basic salary up to S$7,000 with working hours from Monday to Friday plus alternating Saturdays.

Matching Summary

Match Score: 85

CELECTI PTE. LTD. is seeking an Airfreight Forwarding Manager to lead its import customer service operations in Singapore. The role involves managing a team, overseeing air import processes, and ensuring compliance with service standards and regulatory requirements.

Salary

Base: Up to S$7,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Proven experience leading customer service team
  • Strong expertise in end-to-end air import processes
  • Working knowledge of CargoWise system
  • Leadership and stakeholder management skills

Nice-to-have

  • Ability to identify process gaps
  • Experience implementing operational improvements
  • Strong communication skills for complex issues

Key Requirements

  • Proven experience in airfreight forwarding leadership
  • Expertise in Singapore air import processes
  • CargoWise system proficiency

Work Rights

Not specified

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