Responsable Sav International Horlogerie Joaillerie

Chanel (Australia) Pty Ltd

International sav strategy
Repair network optimization
Operational excellence
Define and pilot the After-Sales Service (SAV) strategy for the Watchmaking-Jewellery Division to ensure operational excellence and enhance the Maison's Image and Customer Experience

Job Summary

  • Define and pilot the After-Sales Service (SAV) strategy for the Watchmaking-Jewellery Division to ensure operational excellence and enhance the Maison's Image and Customer Experience.
  • Develop the internalization of jewellery repair services, harmonize repair practices across all workshops, and adapt the repair network to support growth and strategic priorities.
  • You will benefit from exemplary social benefits and a modern and pleasant working environment within a dynamic, discreet, and creative context.

Matching Summary

Define and pilot the After-Sales Service (SAV) strategy for the Watchmaking-Jewellery Division to ensure operational excellence and enhance the Maison's Image and Customer Experience.

Skills & Requirements

Must-have

  • International SAV strategy
  • Repair network optimization
  • Operational excellence
  • Customer experience enhancement
  • IT solutions for SAV
  • Financial performance monitoring

Nice-to-have

  • Discreet and creative context
  • Proactive and cooperative work
  • Curious and analytical mindset
  • Convincing and innovative approach

Key Requirements

  • Master's degree or equivalent
  • 5+ years organizational transformation experience
  • International environment experience
  • SAV, watchmaking, or jewellery experience
  • Fluent English
  • Strong IT systems aptitude

Work Rights

Not specified

Tailored Resume

Cover Letter