Duty Manager - Night Shift

Four Seasons Hotels & Resorts

Shenzhen, China
**
Front desk supervision
Guest relations management
Financial procedures compliance
** The Four Seasons Hotels & Resorts is seeking a Duty Manager for the Night Shift at their Shenzhen location. The role involves supervising Front Desk activities, managing guest interactions, and ensuring a high level of customer satisfaction while adhering to the hotel's standards. **

Job Summary

  • Supervise a given shift at the Front Desk, directing staff and performing duties such as welcoming and registering guests, and handling check-outs.
  • Frequently tour the hotel, monitor activities of all other departments to assure standards are met, staff is supported, and guest needs are met.
  • Resolve customer complaints with the highest level of hospitality and professionalism, ensuring accurate and timely responses to all guest requests.

Matching Summary

Match Score: 75

** The Four Seasons Hotels & Resorts is seeking a Duty Manager for the Night Shift at their Shenzhen location. The role involves supervising Front Desk activities, managing guest interactions, and ensuring a high level of customer satisfaction while adhering to the hotel's standards. **

Skills & Requirements

Must-have

  • Front Desk Supervision
  • Guest Relations Management
  • Financial Procedures Compliance
  • Opera System Proficiency
  • Night Shift Operations

Nice-to-have

  • Luxury Hotel Experience
  • Exceptional Guest Service
  • Problem-Solving Skills
  • Team Support and Development

Key Requirements

  • 2-3 years management experience in a similar position in luxury hotels
  • Diploma/certificate in Hospitality or Tourism Management
  • Excellent communication skills in English and Mandarin
  • Good knowledge of Front Office, Guest Services, Executive Floor and Concierge
  • Strong managerial and supervisory skills
  • Good knowledge and very familiar with Opera system

Work Rights

Not specified

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