Customer Service Representative

JLL

Atlanta, GA, United States
Base: $21.42 ph; bonus/equity: not specified; bene...
Computer savvy
Respond to incoming calls and emails
Dispatch work orders
This role will be responsible for monitoring various technology systems supporting facility operations

Job Summary

  • This role will be responsible for monitoring various technology systems supporting facility operations.
  • In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers.
  • Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

This role will be responsible for monitoring various technology systems supporting facility operations.

Salary

Base: $21.42 per hour; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Computer savvy
  • Respond to incoming calls and emails
  • Dispatch work orders
  • Monitor telephony queue time
  • Adhere to client-driven standards
  • Data entry using work request applications

Nice-to-have

  • Collaborative and dynamic work environment
  • Commitment to excellent customer service
  • Represent JLL's Mission, Values, and Goals
  • Suggest improvements
  • Personalized benefits for well-being

Key Requirements

  • Associates degree in facilities management, building, business or other related field
  • 2+ years’ experience with Facility or Property Administration
  • Proficient in MS Office
  • Strong organizational and management skills
  • Ability to multi-task and work independently
  • Ability to function effectively in a dynamic work environment
  • Excellent interpersonal skills
  • Strong business writing and verbal communications
  • Strong analytical ability
  • Detail-oriented

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter