The Customer Service Team Lead supports the Customer Service Supervisor through coaching, problem solving, and process improvement, acting as a liaison between internal and external customers
Job Summary
The Customer Service Team Lead supports the Customer Service Supervisor through coaching, problem solving, and process improvement, acting as a liaison between internal and external customers.
Responsibilities include supervising and supporting the Domestic US Team, coordinating with cross-functional teams, building relationships for order fulfillment, and conducting regular coaching sessions for skill-building and performance improvement.
The role requires ensuring ongoing compliance with procedures, implementing continuous improvement, assessing employee productivity and quality, and serving as the primary point of contact for escalations.
Matching Summary
The Customer Service Team Lead supports the Customer Service Supervisor through coaching, problem solving, and process improvement, acting as a liaison between internal and external customers.