Customer Care Officer

GN Group

North Ryde, Sydney, Australia
Onsite
Respond to customer inquiries via phone and email
Process customer orders accurately and efficiently
Record customer interactions in salesforce
GN Group is seeking a Customer Care Officer to support their hearing technology products in North Ryde, Sydney. This role involves managing customer orders, inquiries, and providing product support, with a focus on delivering exceptional customer service

Job Summary

  • This role plays an important part in delivering that experience for our customers by ensuring orders, enquiries and product support are handled with care, accuracy and efficiency.
  • You will manage orders, respond to enquiries and work closely with internal teams to ensure a seamless customer experience.
  • GN offers one-on-one training, a reward & recognition platform, an online wellbeing centre, and opportunities for development and career growth.

Matching Summary

Match Score: 85

GN Group is seeking a Customer Care Officer to support their hearing technology products in North Ryde, Sydney. This role involves managing customer orders, inquiries, and providing product support, with a focus on delivering exceptional customer service.

Skills & Requirements

Must-have

  • Respond to customer inquiries via phone and email
  • Process customer orders accurately and efficiently
  • Record customer interactions in Salesforce
  • Handle customer feedback and complaints
  • Provide basic product information
  • Work closely with internal teams

Nice-to-have

  • Enjoy helping people
  • Take pride in customer service
  • Organised and detail-oriented
  • Comfortable managing multiple tasks
  • Value accuracy, reliability and humour

Key Requirements

  • 3 years of experience in customer service
  • Confidence managing inbound and outbound calls
  • Strong verbal and written communication skills
  • High attention to detail
  • Solid computer skills including Microsoft Office
  • Full unrestricted Australian work rights

Work Rights

Full unrestricted Australian work rights

Tailored Resume

Cover Letter