Service Reliability Manager (gnsp)

skyscout.space

Hybrid
Service reliability engineering leadership
Telecoms network technical expertise
Incident and change management
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network, providing primary service desk and incident routing

Job Summary

  • The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network, providing primary service desk and incident routing.
  • The role includes managing shift teams, leading service improvement initiatives, and fulfilling the Duty Operations Manager on-call escalation role.
  • Sky offers a hybrid working model with vibrant office locations and a strong commitment to diversity, inclusion, and career development.

Matching Summary

The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network, providing primary service desk and incident routing.

Skills & Requirements

Must-have

  • Service reliability engineering leadership
  • Telecoms network technical expertise
  • Incident and change management
  • Network engineering operational expertise
  • On-call duty operations management

Nice-to-have

  • Process improvement mindset
  • Effective communication under pressure
  • Hybrid working environment
  • Diversity and inclusion focus

Key Requirements

  • Professional-level technical knowledge (e.g. CCNP, NSE)
  • Experience managing telecoms change and incident processes
  • Technical understanding of IP core, access, transmission, cloud, and ISP services
  • Knowledge of voice, mobile, and CDN network domains
  • Competence with major network vendors and automation tools

Work Rights

Not specified

Tailored Resume

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