Manager, Customer Support - Emea

Klaviyo

Dublin, Ireland
Base: €68.000 — €102.000 eur; bonus/equity: not sp...
On-site
Lead support teams of 8+
Ai experimentation in work
Develop talent and culture
Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up

Job Summary

  • Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up.
  • Coach and mentor a team of around 12 Product Experts to provide the ultimate experience for Klaviyo customers.
  • Help shape and/or maintain a team identity and culture based on Klaviyo’s values.

Matching Summary

Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up.

Salary

Base: €68.000 — €102.000 EUR; Bonus/Equity: Not specified; Benefits: Comprehensive range of health, welfare, and wellbeing benefits

Skills & Requirements

Must-have

  • Lead support teams of 8+
  • AI experimentation in work
  • Develop talent and culture
  • Data-driven and analytical
  • Support global customer base
  • Drive communication with customers and teams

Nice-to-have

  • Experience in SaaS/MarTech
  • Familiarity with APIs/integrations
  • Proficiency in Zendesk, Tableau, Salesforce
  • Fluency in another European language

Key Requirements

  • 3+ years leading support teams
  • AI experimentation essential
  • Full authorization to work in Ireland

Work Rights

Full authorization to live and work in Ireland

Tailored Resume

Cover Letter