Jr. It Support Analyst

Bosch Rexroth Pty. Ltd.

Queretaro, Mexico
**
Incident and request management
Pc and hardware troubleshooting
Network and pc hardware knowledge
** Bosch Rexroth Pty. Ltd. is seeking a Jr. IT Support Analyst in Queretaro, Mexico, to manage IT incidents, provide customer support, and assist with hardware issues. The role emphasizes collaboration, strong customer service skills, and technical knowledge in PC and network hardware. **

Job Summary

  • Manage and respond to incidents, requests, changes, and asset management through corporate-wide tools.
  • Perform on-site analysis, diagnosis, and resolution of moderate PC problems while recommending corrective hardware solutions.
  • Provide training and support to customers and staff on computer operations and defined suite of training courses.

Matching Summary

Match Score: 75

** Bosch Rexroth Pty. Ltd. is seeking a Jr. IT Support Analyst in Queretaro, Mexico, to manage IT incidents, provide customer support, and assist with hardware issues. The role emphasizes collaboration, strong customer service skills, and technical knowledge in PC and network hardware. **

Skills & Requirements

Must-have

  • Incident and request management
  • PC and hardware troubleshooting
  • Network and PC hardware knowledge
  • On-site analysis and diagnosis
  • Customer service orientation

Nice-to-have

  • Business consulting capabilities
  • Team-oriented collaborative environment
  • Effective interpersonal skills
  • User-friendly communication style
  • Ability to prioritize high-pressure tasks

Key Requirements

  • Strong technical knowledge of network and PC hardware
  • Hands-on hardware troubleshooting experience
  • Ability to read technical manuals and documentation

Work Rights

Not specified

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