Senior Customer Service Executive

PCCW-HKT DataCom Services Ltd

Hong Kong, Hong Kong
On-site
Mpf / mpfa inquiries and complaints
Assist customers with self-service machines
Manage mpfa platform accounts
Effectively handle and follow up on MPF / MPFA related inquiries and complaints

Job Summary

  • Effectively handle and follow up on MPF / MPFA related inquiries and complaints.
  • Assist customers in using self-service machines or mobile devices to open and manage MPFA platform accounts.
  • Maintain and coordinate service center traffic to ensure smooth operations.

Matching Summary

Effectively handle and follow up on MPF / MPFA related inquiries and complaints.

Skills & Requirements

Must-have

  • MPF / MPFA inquiries and complaints
  • Assist customers with self-service machines
  • Manage MPFA platform accounts
  • Provide compliant customer service
  • Maintain service center flow

Nice-to-have

  • Familiar with mobile applications
  • Proficient in computer systems

Key Requirements

  • Experience with MPF/MPFA
  • Familiarity with mobile apps and computer systems
  • Adherence to company guidelines and regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter