Customer Banking Specialist - Coburg

Commonwealth Bank

Coburg, VIC, Australia
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Coburg Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • In-branch technology demonstration
  • Problem solving and effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Building a career with CommBank
  • Improving financial wellbeing
  • Articulating financial terms clearly

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask right questions
  • Ability to work in busy retail environment
  • Availability for predetermined roster

Work Rights

Not specified

Tailored Resume

Cover Letter