Brocade Technical Support Engineer

Broadcom

San Jose, California, United States
Base: $101,000 - $162,000; bonus/equity: discretio...
Fully remote
Technical support via phone email and web
Fault isolation and root cause analysis
Networking technologies and protocols
The Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers

Job Summary

  • The Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers.
  • Broadcom offers a competitive and comprehensive benefits package including medical, dental and vision plans, 401(K) participation with company matching, Employee Stock Purchase Program, and paid leave.
  • The role requires working onsite in the San Jose office with no remote work option and involves shift work Tuesday through Saturday from 3pm to 12am Pacific time.

Matching Summary

The Technical Support Engineer functions as a member of the Global Technical Support organization to provide technical support via phone, email and web for Broadcom / Brocade OEMs and customers.

Salary

Base: $101,000 - $162,000; Bonus/Equity: Discretionary annual bonus and equity awards; Benefits: Medical, dental, vision, 401(K), ESPP, paid leave

Skills & Requirements

Must-have

  • Technical support via phone email and web
  • Fault isolation and root cause analysis
  • Networking technologies and protocols
  • Storage area network (SAN)
  • Windows and Linux/UNIX servers knowledge
  • Shift work Tuesday to Saturday 3pm-12am
  • Onsite work in San Jose office only

Nice-to-have

  • Scripting knowledge
  • Excellent customer communication skills
  • Problem solving and planning skills
  • Teamwork and morale building
  • Additional European language business level

Key Requirements

  • BS or MS degree in Electrical or Computer Engineering or equivalent experience
  • Minimum 5 years technical support experience
  • Understanding of SNMP monitoring and management
  • Excellent troubleshooting skills
  • Strong verbal and written communication
  • Work authorization for United States

Work Rights

Must have work authorization for United States

Tailored Resume

Cover Letter