The IT Client Services Specialist I serves as an entry-level technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center and various remote support channels
Job Summary
The IT Client Services Specialist I serves as an entry-level technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center and various remote support channels.
This role combines front-line Service Desk operations with endpoint and classroom technology support, ensuring consistent technical experiences across academic, administrative, and learning environments.
The role further supports the broader departmental mission by assisting with university-wide initiatives—such as the Computer Refresh Program and Client Engagement Programs—while coordinating technical needs for high-profile events like Commencement and Board of Trustees meetings.
Matching Summary
The IT Client Services Specialist I serves as an entry-level technical representative for the IT Client Services Team, delivering high-touch customer service through the University’s IT Service Center and various remote support channels.
Salary
$62k-$71k
Skills & Requirements
Must-have
High-touch customer service
Endpoint and classroom technology support
Identity management and campus connectivity
Remote and on-site assistance for Technology Enabled Spaces
Troubleshoot foundational hardware and software issues
Assist with university-wide initiatives
Nice-to-have
Translate technical concepts to non-technical clients
Maintain professional demeanor
Protect and respect confidential information
Key Requirements
Associate’s degree in related field required
0-1 years of related experience
Ability to lift 50 pounds
Driver's license in good standing required
Ability to collaborate with university faculty, staff, and students