Lead Renewals & Customer Success Manager (german Speaking)

CULTURE AMP

Berlin, Germany
Not specified; competitive compensation pyckage; e...
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Native german speaker required
7+ years saas experience
Enterprise contract renewal management
** Culture Amp is seeking a Lead Renewals & Customer Success Manager fluent in German to oversee Enterprise accounts in the DACH region. The ideal candidate will have extensive experience in a customer-facing SaaS role, driving adoption and renewals while fostering strong relationships with clients. **

Job Summary

  • This role involves owning the book of Enterprise accounts in the DACH region to drive adoption and lead complex contract renewals.
  • The company offers a competitive compensation package including Employee Share Options, a monthly Camper Life Allowance, and quarterly wellbeing pauses.
  • Candidates are expected to serve as strategic advisors to C-level executives while facilitating key customer journey touchpoints like Business Reviews.

Matching Summary

Match Score: 75

** Culture Amp is seeking a Lead Renewals & Customer Success Manager fluent in German to oversee Enterprise accounts in the DACH region. The ideal candidate will have extensive experience in a customer-facing SaaS role, driving adoption and renewals while fostering strong relationships with clients. **

Salary

Not specified; Competitive compensation package; Employee Share Options Program included

Skills & Requirements

Must-have

  • Native German speaker required
  • 7+ years SaaS experience
  • Enterprise contract renewal management
  • SaaS metrics proficiency ARR GRR NRR
  • CRM and Customer Success platform expertise

Nice-to-have

  • HR or People Culture background
  • Mentorship and coaching capabilities
  • Strategic partnership building skills
  • Collaborative learn-it-all mindset
  • Experience with complex negotiations

Key Requirements

  • 7+ years in Customer Success or Account Management
  • Native German language proficiency
  • Proven track record managing million-dollar renewals
  • Proficiency in Salesforce and Vitally platforms

Work Rights

Not specified

Tailored Resume

Cover Letter