Senior Support Engineer

OnLocationEXP

Los Angeles, CA, US
$71,250 annually; not specified; not specified py
On-site
End-user computing support
Desktop hardware, software, and mobile device troubleshooting
Information security protocols adherence
The Sr. Support Engineer will directly support all users in our office and remotely support other US offices as needed, by providing timely, high-quality desktop hardware, software, and mobile device troubleshooting

Job Summary

  • The Sr. Support Engineer will directly support all users in our office and remotely support other US offices as needed, by providing timely, high-quality desktop hardware, software, and mobile device troubleshooting.
  • This position requires a strong work ethic and the ability to manage multiple priorities, with a vested interest in delivering excellent support and maintaining a consistently customer-centric mindset.
  • The role involves assisting in hardware specifications, working closely with functional areas to collect technology needs, and ensuring equipment is properly maintained, repaired, and available for use.

Matching Summary

The Sr. Support Engineer will directly support all users in our office and remotely support other US offices as needed, by providing timely, high-quality desktop hardware, software, and mobile device troubleshooting.

Salary

$71,250 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • End-user computing support
  • Desktop hardware, software, and mobile device troubleshooting
  • Information security protocols adherence
  • Server administration and network connectivity management
  • Hardware specifications and procurement assistance
  • Technology equipment maintenance and repair
  • Vendor identification and contract negotiation assistance
  • Configuration, deployment, and storage policies
  • Invoicing and payments tracking
  • New technologies deployment and support
  • Excellent communication and integration skills
  • Professional and flexible attitude
  • Confidentiality and discretion maintenance

Nice-to-have

  • Ticketing, travel, or hospitality industry experience
  • Experience in large-scale events technology roles

Key Requirements

  • Postsecondary certificate or associate’s degree
  • Minimum of 5 years of experience
  • Strong project management skills
  • Experience troubleshooting applications and hardware
  • Knowledge of inventory management systems
  • Experience in imaging/cloning software
  • Microsoft Office productivity suite administration
  • Enterprise experience with Azure AD, MS Office 365, Mac OS, Android, iOS, Linux
  • VPN Configuration and Administration
  • Enterprise Level AV Administration and Support
  • Mobile device and desktop telecommunications setup
  • Ability to work in a fast-paced, deadline-driven environment
  • Licensed to operate a vehicle in California
  • Fluency in verbal and written English

Work Rights

Not specified

Tailored Resume

Cover Letter