Genai Tools Support Engineer

Cadence

San Jose, CA, US
Base: $39.71 to $73.75 ph; bonus/equity: eligible ...
Onsite
Github copilot or claude code experience
Vs code jetbrains visual studio troubleshooting
Sso oauth authentication knowledge
This role serves as the critical second line of defense between service desk users and platform vendors to ensure reliable GenAI tool availability

Job Summary

  • This role serves as the critical second line of defense between service desk users and platform vendors to ensure reliable GenAI tool availability.
  • The position requires hands-on troubleshooting of complex IDE integration issues, license failures, and context indexing problems across multiple coding platforms.
  • Candidates will receive competitive compensation ranging from $39.71 to $73.75 per hour along with comprehensive benefits including 401(k) matching and equity options.

Matching Summary

This role serves as the critical second line of defense between service desk users and platform vendors to ensure reliable GenAI tool availability.

Salary

Base: $39.71 to $73.75 per hour; Bonus/Equity: Eligible for incentive compensation; Benefits: Paid vacation, holidays, 401(k) match, medical/dental/vision

Skills & Requirements

Must-have

  • GitHub Copilot or Claude Code experience
  • VS Code JetBrains Visual Studio troubleshooting
  • SSO OAuth authentication knowledge
  • L2 ITIL-style support processes
  • Microsoft 365 Copilot admin skills

Nice-to-have

  • Prompt engineering best practices
  • Root cause analysis documentation
  • Developer community engagement
  • Security audit coordination experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • In-person work requirement in San Jose CA

Work Rights

Not specified

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