The role involves interacting with customers across all channels to resolve inquiries, complaints, and incidents while adhering to strict service level agreements
Job Summary
The role involves interacting with customers across all channels to resolve inquiries, complaints, and incidents while adhering to strict service level agreements.
Employees are expected to collect and analyze customer data to recommend value-added solutions and drive process improvements within the organization.
The position requires a deep understanding of Pru Life UK compliance standards and the ability to promote digital channels to enhance customer engagement.
Matching Summary
The role involves interacting with customers across all channels to resolve inquiries, complaints, and incidents while adhering to strict service level agreements.
Skills & Requirements
Must-have
Multi-channel customer support experience
Data analysis for customer insights
SLA adherence and ticket resolution
Compliance standards awareness
Digital tools utilization
Nice-to-have
Customer obsession culture mindset
Process improvement initiative skills
Collaborative team engagement
Social media moderation capabilities
Key Requirements
Competence in company policies and procedures
Ability to meet daily productivity targets
Familiarity with compliance reporting requirements