Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Technical understanding of complex software
Educating clients on products
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
The company offers trust to take risks, tools to grow, skills to develop, and support from a company invested in you for the long haul.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions support
Technical understanding of complex software
Educating clients on products
Troubleshooting and product support
Strategic account management
Client relationship management
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
4+ years customer success or account management experience
4+ years enterprise SaaS solutions support/implementation
4+ years technical understanding of complex software